Refund Policy
Return Policy
If you wish to return a product purchased from A&A Jewelry Supply, you may do so within 15 days from the date you receive it. All returned products must meet the following requirements:
- Be in original packaging
- Be unused and in new condition
- Be shipped freight prepaid and fully insured for the total value
For proper credit to your account, please include a copy of your original invoice and a note explaining the reason for the return.
Note: When an item is returned and accepted, we will issue a refund for the product value only. Shipping charges are non-refundable.
Restocking Fees
Certain larger equipment items such as laser welding machines, PUK welders, engraving machines, etc., may be subject to a restocking fee of 10% to 20%.
If you have questions regarding the return policy for a specific item, please contact us at: orders@aajewelry.com.
Non-Returnable Items
Please note that the following items are non-refundable:
- Solutions and chemicals
- Sheet, wire, and casting grains
- Books and software
Return Shipping Address
A&A Jewelry Supply
Attn: Returns
319 W. 6th St.
Los Angeles, CA 90014
