Refund Policy

Return Policy

If you wish to return a product purchased from A&A Jewelry Supply, you may do so within 15 days from the date you receive it. All returned products must meet the following requirements:

• Be in original packaging
• Be unused and in new condition
• Be shipped freight prepaid and fully insured for the total value

For proper credit to your account, please include a copy of your original invoice and a note explaining the reason for the return.

Note: When an item is returned and accepted, we will issue a refund for the product value only. Shipping charges are non-refundable.

Restocking Fees

Certain larger equipment items such as laser welding machines, PUK welders, engraving machines, etc., may be subject to a restocking fee of 10% to 20%.

If you have questions regarding the return policy for a specific item, please contact us at: orders@aajewelry.com.

Non-Returnable Items

Please note that the following items are non-refundable:

• Solutions and chemicals
• Sheet, wire, and casting grains
• Books and software

Return Shipping Address

A&A Jewelry Supply

Attn: Returns

319 W. 6th St.

Los Angeles, CA 90014